Ultraband Privacy Policy
Basketasia SDN (“Basketasia”, “we”, “us”, or “our”) respects the privacy of its users (“you” or “your”) and is committed to protecting it through our compliance with this Privacy Policy. This policy describes the types of information we may collect from you or that you may provide when you use our Ultraband application (“App”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.
This Privacy Policy applies to information we collect:
● Through the App.
● In email, text, and other electronic messages between you and this App.
● Through mobile and desktop applications you download from this App, which provides dedicated non-browser-based interaction between you and this App.
It does not apply to information collected by:
● us offline or through any other means, including on any other website operated by Basketasia or any third party; or
● any third party, including through any application or content (including advertising) that may link to or be accessible from or on the App.
1. Information We Collect and How We Use It
What Information is Collected:
1. Registration and Account Information: Including your name, email address, phone number, and any other details you provide when creating an account.
2. Location Access: We require access to your location to verify if you are in proximity to our Wi-Fi service areas and to facilitate connection to our enterprise-grade Wi-Fi networks.
3. Wi-Fi Access: To connect to our secure Wi-Fi networks, we require access to your Wi-Fi settings.
4. Transaction and Payment Information: If you purchase credits or top-ups through our app, we collect payment and billing information necessary to process your transactions.
5. Device Information: We collect specific information about your device and connection when you install, access, or use our services. This includes:
● Hardware model, operating system information, and unique identifiers to improve our service’s compatibility and performance.
● Browser information and app version to optimize app performance and ensure compatibility.
● Mobile network and internet service provider details to analyze service performance and troubleshoot connectivity issues.
● Language and time zone to enhance user experience through localization and time-specific features.
● IP addresses and device operations information for security, analytics, and optimizing service functionality.
How We Use Your Information:
● To provide and improve the Ultraband service, including connecting you to our secure Wi-Fi networks.
● To verify your location and ensure you are within our service areas.
● For account management, customer support, and to process transactions.
● To communicate with you about your account, our services, and promotional offers.
● To present our App and its contents to you.
● To provide you with information, products, or services that you request from us.
● To fulfill any other purpose for which you provide it.
● To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
● To notify you about changes to our App or any products or services we offer or provide through it.
● For any other purpose with your consent.
We may also use your information to contact you about our own and third-parties’ goods and services that may be of interest to you.
Legal Basis for Processing:
Consent: By using the Ultraband app, you consent to the collection and use of your personal information as described in this Privacy Policy.
Contractual Necessity: Collecting your personal data is necessary for us to fulfill our service commitments to you.
Compliance with Legal Obligations: We may process your personal data to comply with relevant laws and regulations.
2. Data Security
We employ robust security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Our security protocols include technical, physical, and administrative safeguards.
3. Disclosure of Your Information
Service Providers: We may share your information with third-party service providers to perform services on our behalf, such as payment processing and data analysis.
Legal Requirements: We may disclose your information if required by law or to protect the rights and safety of our company, our users, or others.
We do not sell your personal data to third parties.
4. Data Retention
We retain your personal information for as long as necessary to provide the services to you and for our legitimate business purposes. We comply with legal requirements regarding data retention periods.
5.Transfer of data to third countries
International Data Transfers
Given our global operations, Ultraband may transfer your personal data across international borders, including but not limited to locations outside Malaysia where we have established offices, such as the Netherlands, and other countries across different continents. This global transfer of data is essential for the seamless provision of our services worldwide. We are committed to ensuring the protection of your personal data irrespective of where it is processed. To this end, we implement robust safeguarding measures, including but not limited to the adoption of the European Commission’s standard contractual clauses for data transfer and, when necessary, additional protective measures. These efforts are in place to maintain an adequate level of data protection that aligns with or exceeds the requirements set by the EU / EEA and other relevant jurisdictions.
6. Your Rights
You have the right to access, correct, delete, or restrict the use of your personal data. You can manage your account information through the Ultraband app or contact us directly to exercise your rights.
7. Changes to the Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes and obtain your consent where required by law.
8. Contact Information
If you have any questions about this Privacy Policy or our privacy practices, please contact us at [email protected]
By using the Ultraband app, you consent to our collection, use, and sharing of your information as described in this Privacy Policy.